Refund policy
Return & Refund Policy
Last updated: April 2026
At Emilia Hart we want you to love every purchase. If something isn't right, we make it easy to return. This policy applies to all customers worldwide, with country-specific rights noted below.
Exchanges: We do not offer exchanges. Please return your item and place a new order.
Return Window
You may return eligible items within 30 days of the confirmed delivery date, regardless of your country.
Exchanges: We do not offer exchanges. Please return your item and place a new order.
Eligible Items
- Items must be unworn, unwashed, and undamaged
- All original tags must be attached
- Items must be in original packaging
Exchanges: We do not offer exchanges. Please return your item and place a new order.
Non-Returnable Items
- Swimwear and underwear (hygiene reasons)
- Items marked as Final Sale at time of purchase
- Items returned after 30 days of delivery
- Items that are worn, damaged, or washed
Exchanges: We do not offer exchanges. Please return your item and place a new order.
How to Return
- Email support@emiliahart.com with your order number and reason for return
- We will respond within 24–48 hours with return instructions and a return address
- Ship the item back within 7 days of receiving return instructions
- Return shipping costs are the customer's responsibility unless the item is defective or incorrect
Exchanges: We do not offer exchanges. Please return your item and place a new order.
Refunds
Once we receive and inspect your return, we will notify you within 3 business days. If approved, your refund will be issued to your original payment method within 5 business days. Your bank or payment provider may require additional time to post the credit.
Exchanges: We do not offer exchanges. Please return your item and place a new order.
Defective or Wrong Items
If you received a damaged, defective, or incorrect item, contact us within 48 hours of delivery at support@emiliahart.com with a photo. We will send a free replacement or issue a full refund at no cost to you.
Exchanges: We do not offer exchanges. Please return your item and place a new order.
Country-Specific Consumer Rights
| Country | Additional Rights |
|---|---|
| 🇬🇧 United Kingdom | 14-day right to cancel under the Consumer Contracts Regulations 2013. Faulty goods covered by the Consumer Rights Act 2015 for up to 6 years. |
| 🇺🇸 United States | Returns accepted per this policy. Defective items covered under applicable state consumer protection laws. California residents have additional rights under CCPA. |
| 🇦🇺 Australia | Australian Consumer Law (ACL) guarantees apply. You are entitled to a repair, replacement, or refund for major failures and compensation for foreseeable loss. |
| 🇨🇦 Canada | Returns accepted per this policy. Provincial consumer protection laws apply. Quebec residents have additional rights under the Consumer Protection Act. |
| 🇳🇿 New Zealand | Consumer Guarantees Act 1993 applies. Items must be of acceptable quality; you may request repair, replacement, or refund for faulty products. |
| 🇿🇦 South Africa | Consumer Protection Act 68 of 2008 applies. 6-month implied warranty on all goods. Right to return unsafe or defective goods. |
| 🇫🇷 France | 14-day withdrawal right under EU/French consumer law. 2-year legal guarantee of conformity (garantie légale de conformité). Seller bears return shipping for defective items. |
| 🇩🇪 Germany | 14-day Widerrufsrecht (right of withdrawal) under EU law. 2-year statutory guarantee (gesetzliche Gewährleistung). Seller bears return costs for withdrawals. |
| 🇪🇸 Spain | 14-day right of withdrawal. 3-year legal guarantee under Spanish Royal Legislative Decree 1/2007. Seller covers return postage for defective items. |
Our 30-day return policy exceeds the minimum legal requirements in all markets listed above.
Exchanges: We do not offer exchanges. Please return your item and place a new order.
Contact
Emilia Hart
Office 17873, 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA
Email: support@emiliahart.com
Phone: +44 20 8040 1711