Return & Refund Policy
Return & Refund Policy
Last updated: April 2026
At Emiliahart we want you to love every purchase. If something isn't right, we make it easy to return. This policy applies to all customers worldwide, with country-specific rights noted below.
Return Window
You may return eligible items within 30 days of the confirmed delivery date, regardless of your country.
Eligible Items
- Items must be unworn, unwashed, and undamaged
- All original tags must be attached
- Items must be in original packaging
Non-Returnable Items
- Swimwear and underwear (hygiene reasons)
- Items marked as Final Sale at time of purchase
- Items returned after 30 days of delivery
- Items that are worn, damaged, or washed
How to Return
- Email support@emiliahart.com with your order number and reason for return
- We will respond within 24–48 hours with return instructions and a return address
- Ship the item back within 7 days of receiving return instructions
- Return shipping costs are the customer's responsibility unless the item is defective or incorrect
Refunds
Once we receive and inspect your return, we will notify you within 3 business days. If approved, your refund will be issued to your original payment method within 5 business days. Your bank or payment provider may require additional time to post the credit.
Defective or Wrong Items
If you received a damaged, defective, or incorrect item, contact us within 48 hours of delivery at support@emiliahart.com with a photo. We will send a free replacement or issue a full refund at no cost to you.
Country-Specific Consumer Rights
| Country | Additional Rights |
|---|---|
| 🇬🇧 United Kingdom | 14-day right to cancel under the Consumer Contracts Regulations 2013. Faulty goods covered by the Consumer Rights Act 2015 for up to 6 years. |
| 🇺🇸 United States | Returns accepted per this policy. Defective items covered under applicable state consumer protection laws. California residents have additional rights under CCPA. |
| 🇦🇺 Australia | Australian Consumer Law (ACL) guarantees apply. You are entitled to a repair, replacement, or refund for major failures and compensation for foreseeable loss. |
| 🇨🇦 Canada | Returns accepted per this policy. Provincial consumer protection laws apply. Quebec residents have additional rights under the Consumer Protection Act. |
| 🇳🇿 New Zealand | Consumer Guarantees Act 1993 applies. Items must be of acceptable quality; you may request repair, replacement, or refund for faulty products. |
| 🇿🇦 South Africa | Consumer Protection Act 68 of 2008 applies. 6-month implied warranty on all goods. Right to return unsafe or defective goods. |
| 🇫🇷 France | 14-day withdrawal right under EU/French consumer law. 2-year legal guarantee of conformity (garantie légale de conformité). Seller bears return shipping for defective items. |
| 🇩🇪 Germany | 14-day Widerrufsrecht (right of withdrawal) under EU law. 2-year statutory guarantee (gesetzliche Gewährleistung). Seller bears return costs for withdrawals. |
| 🇪🇸 Spain | 14-day right of withdrawal. 3-year legal guarantee under Spanish Royal Legislative Decree 1/2007. Seller covers return postage for defective items. |
Our 30-day return policy exceeds the minimum legal requirements in all markets listed above.
Contact
Emiliahart
71-75 Shelton Street, London, WC2H 9JQ, United Kingdom
Email: support@emiliahart.com
Phone: +44 20 8040 1711